Carol G. Tonge Mack

Assistant Dean of Recruitment and Retention Initiatives, College of Arts and Sciences

Undergraduate Affairs and Advising - Staff
2126 French-West

Professional Summary

Carol Tonge Mack is a bold leader, student advocate, gladiator for student success, and visionary in her non-traditional methods to help retain and graduate students.  Carol is the Quarterback on her team; when given the opportunity, she will score and win.

She is the Assistant Dean of Retention with the College of Arts and Sciences (A&S); it is the largest college on campus.  Carol’s primary focus is to provide creative and innovative strategies while collaborating with campus stakeholders to retain and graduate students.  Previously, she served as the Assistant Dean for Recruitment and was responsible for 9% increase with incoming first year students which was the largest enrollment in the college’s history. Additionally, in 2014, her team increased the yield by 4% for transfer students to the college.  Carol was the Associate Director of the Center for Exploratory Studies (CES) administratively housed in A&S. The center was designed in 2003 to assist exploratory (undecided) students with choosing the best major among the university’s ten undergraduate colleges.  CES has been recognized by the National Academic Advising Association as one of the top three exemplary programs for helping exploratory students.  Carol was a major contributor to the center’s above 90% student satisfaction rate. Students’ experience is a top priority for Carol; she initiated and spearheaded the college’s first emergency fund to help students in financial need.  She also developed the protocol for students with critical injury and acute-illness.

Carol is committed to diversity in the workplace. She believes cultural awareness through open, honest discourse is an essential component to understanding racial and ethnic differences.  As a result of this awareness, she is the architect of the first Cultural Competence Workshop Series for the academic advising staff in the College of Arts and Sciences.  Three years after the series was created, the advising team received the Marian Spencer Diversity Ambassador Award.  In the fall of 2015, Carol was one of the co-founders of UC Black Women on the Move; an Employee Resource Group designed to create systematic and holistic changes university-wide to support and empower Black female staff members. Carol was also invited to serve as a resource representative at the Diversity Recruitment Training Institute. Carol shares her personal journey in her new memoir, Being Bernadette: From Polite Silence to Finding the Black Girl Magic Within (available on Amazon). After twenty years of experience in higher education, she also created the Ten Commandments for Women Who Serve in Higher Education as the core guiding principles for women in the field.

Carol served as the coordinator of two dynamic mentoring programs: PR1ZE (Putting Retention 1st in the Zest for Excellence) and S.T.E.E.R (Striving to Transform, Enrich, Empower, and Reward). Each program was specifically designed to increase the graduation rates of African-American students. Mentoring is nationally recognized as an effective strategy for student retention and success and these innovative programs will help students achieve their graduation goals. Top university administrators have recognized Carol’s work and she was previously selected Carol as co-chair of the Strategic Enrollment Management Access Committee.  As she continued to build her leadership skills, Carol was selected for WE Succeed and the C-Change Young Professionals Leadership Programs with the Cincinnati USA Regional Chamber.  She was also a participant in the nationally known Kaleidoscope Leadership Institute for Women of Color.  Carol is an accomplished presenter.  Her inspirational and engaging presentation style will captivate any audience.  She presented at a variety of regional and national conferences which include: Academic Advising, College Access, Diversity and Inclusion, and Women’s conferences. Carol was also featured as part of the alumni profile “What Middlebury Graduates Do?” on the Middlebury College History Department’s webpage.

Prior to Carol’s arrival in Cincinnati, she spearheaded and redesigned the Connect Program at the University of New Hampshire (UNH).  The program assists students of color with their transition from high school to college while providing the appropriate academic support to retain and graduate all students. Carol’s leadership abilities, counseling skills, and direct approach served as empowerment and motivational tools for students as they pursued their degrees.  Her recruitment efforts and effective retention strategies led to her prominent role in the marketing and promotional admissions video, which encouraged students to apply and enroll at the University of New Hampshire.

Carol received her Bachelor’s Degree in History from Middlebury College in Vermont, her Masters of Arts in Teaching, as well as a Masters of Education in Counseling from the University of New Hampshire.  A native of the Caribbean island of Antigua, Carol grew up in the South Bronx, New York City; her extended family resides in Harlem, New York. She has two amazing children and also married to an Organic Chemist and the Associate Dean of the Graduate School at the University of Cincinnati.

Leadership Development

  • Co-Founder, UC Black Women on the Move, University of Cincinnati
  • We Succeed, Professional Coaching for Women, Cincinnati USA Regional Chamber
  • Advisor, Cariba Student Organization, University of Cincinnati
  • Advisor, Shades of You, University of Cincinnati
  • Kaleidoscope Leadership Institute for Women of Color, Cosa Mesa, California
  • Diversity Recruitment Training Institute, Cincinnati, OH
  • C-Change Leadership Program, Cincinnati USA Regional Chamber
  • Administrative Review Committee, Judicial Affairs, University of Cincinnati
  • North Central Association/Higher Learning Commission Self-Study, University of Cincinnati

Teaching Experience

  •  Discovering UC—First Year Experience course designed to assist college students with the major selection process at the University of Cincinnati.


  • Co-presenter
    ACE Ohio Women’s Network Annual Conference, 2017
  • Co-presenter
    Association for the Study of African-American Life and History, 2017
  • Panelist and Co-presenter
    College For Every Student, 2014, 2012
  • Co-presenter and Presenter     
    National Academic Advising Association, 2006, 2008, 2010, 2017
  • Co-presenter                           
    University of Cincinnati Diversity Conference, 2009, 2010
  • Co-Presenter                           
    National Conference on Students in Transition, 2007, 2008
  • Presenter                                 
    Ohio College Access Network, 2006
  • Co-presenter                           
    University of Cincinnati Women’s Conference, 2006, 2008

Awards and Honors

  • The Roger Beattie Lifetime Achievement Award, 2015
  • Outstanding Faculty/Staff Award, Lesbian, Gay, Bisexual, Transgendered, Queer Center, 2014
  • Marian Spencer Diversity Equity Ambassador Award, University of Cincinnati, 2010, 2017
  • Black Girls Rock Award, Kappa Alpha Psi Fraternity Inc, Beta Eta Chapter, 2013
  • Sarah Barber Outstanding Advising Administrator of the Year, 2011
  • Diversity Hall of Fame Alumni Award, University of New Hampshire, 2010
  • Exceptional Performance Award, College of Arts and Sciences, 2006
  • Breakfast of Champions Honoree, University of Cincinnati, 2009, 2010, 2011
  • Academic Advisor of the Year, University of New Hampshire, 2003
  • Dr. Roger Beattie Building Bridges Award
  • Impact Award, Multicultural Student Affairs Office
  • Marcia McCann Memorial Award


  • Author, Tonge Mack C. (2017). Being Bernadette: From Polite Silence to Finding the Black Girl Within. Cincinnati, OH: CreateSpace Independent Publishing Platform
  • Co-author, “The Transformation of a College of Engineering and Applied Science Summer Bridge Program to a STEM Summer Bridge Program for Historically Underrepresented Ethnic Students”, Consortium for Student Retention Data Exchange, 2011
  • Co-author, “Creating a Climate of Cultural Competence”, National Academic Advising Association Monograph, 2011
  • Co-author, Advising Special Populations, National Academic Advising Association Monograph, October, 2007
  • Tonge, Carol. “Hail I, Jah Rastafari“ Skin Deep  Vol. 2 Spring 1995

Other Committees and Organizations

  • Interim President, UC Woman’s Club, University of Cincinnati
  • Provost Appointment, Decanal Search Committee, University of Cincinnati
  • Chair, Retention and Graduation Committee, College of Arts and Sciences
  • Co-Chair, Strategic Enrollment Management Access Committee, University of Cincinnati
  • UC Women Lead Advisory Board, University of Cincinnati
  • Co-chair, search committee, Director of Marketing, College of Arts and Sciences
  • Lambda Society, University of Cincinnati
  • UC Charles McMicken Society, University of Cincinnati

Carol Tonge Award

Award was named in honor of the former advisor of the Black Student Union and Coordinator of the CONNECT program. It recognizes graduating seniors at the University of New Hampshire (UNH) who demonstrated outstanding dedication and service and committed to making a difference in the UNH community while promoting education of Black cultures.

Carol G. Tonge Mack