Director, Student Retention Initiatives, College of Arts and Sciences
Undergraduate Affairs and Advising - Staff
Carol Tonge Mack is a bold leader and visionary in her non-traditional methods to help retain and graduate students. Carol believes she’s the Quarterback on her team; when given the opportunity, she will score.
She is the Director of Student Retention Initiatives in the College of Arts and Sciences. Carol’s primary focus is to provide creative and innovative strategies to retain and graduate students. Previously, she was the co-creator and Associate Director of the Center for Exploratory Studies (CES). The center was designed in 2003 to assist exploratory (undecided) and undeclared students with choosing the best major among the university’s twelvecolleges. Carol is a major contributor to the center’s above 90% student satisfaction rate and the 79% first year retention rate. CES has been recognized by the National Academic Advising Association as one of the top three exemplary programs for helping exploratory students. Carol is also committed to diversity in the workplace. She believes cultural awareness through open, honest discourse is an essential component to understanding racial and ethnic differences. As a result of this awareness, she is the architect of the first Cultural Competence Training Series for the academic advising staff in the College of Arts and Sciences. Three years after the series was created, the advising team received the Marian Spencer Diversity Ambassador Award. Most recently, Carol was invited to serve as a resource representative at the Diversity Recruitment Training Institute. She continues to plan and implement diversity initiatives for the college as it is the destination college for many students.
Carol serves as the coordinator of two unique mentoring programs: PR1ZE (Putting Retention 1st in the Zest for Excellence)and S.T.E.E.R (Striving to Transform, Enrich, Empower, and Reward). Each program is specifically designed to increase the graduation rates of African-American and other under-represented students. Mentoring is nationally recognized as an effective strategy for student retention and success and these innovative programs will help students achieve their graduation goal. Carol piloted the university’s first Sophomore Program to prevent the “sophomore slump”. This is a retention initiative specifically for sophomores/second year students grant-funded by the University of Cincinnati’s Alumni Association. Top university administrators have recognized Carol’s work. The former Senior Associate Dean of the College of Arts and Sciences appointed her to the Higher Learning Commission/North Central Association Self-Study, and the Council on Student Affairs. The Senior Associate Vice-Provost of the University also selected Carol as co-chair of the Strategic Enrollment Management Access Committee. As she continued to build her leadership skills, Carol was also selected for the C-Change Young Professionals Leadership Program with the Cincinnati USA Regional Chamber as well as the nationally known Kaleidoscope Leadership Institute for Women of Color. Carol is an accomplished presenter. Her inspirational and engaging presentation style will captivate any audience. She presented at a variety of regional and national conferences which include: National Symposium on Students Retention, Academic Advising, College Access, and Women’s conferences.
Prior to Carol’s arrival in Cincinnati, she spearheaded the transformation and redesigned the Connect Program at the University of New Hampshire (UNH). The program assists students of color with their transition from high school to college while providing the appropriate academic support to retain and graduate all students.
BA, Middlebury College, Middlebury, VT, 1995 (History (Latin America and the Caribbean) with a concentration in Teaching).
Masters of Arts, University of New Hampshire, Durham, NH, 1997 (Teaching).
Masters of Education, University of New Hampshire, Durham, NH, 1999 (Counseling).
Positions & Work Experience
2003-2010, Associate Academic Director, University of Cincinnati, Cincinnati, OH.
1999-2003, Assistant Director, University of New Hampshire, Durham, NH.
1999-2003, Program Coordinator, University of New Hampshire, Durham, NH.
1997-1999, Recruitment and Retention Specialist, University of New Hampshire, Durham, NH.
2011-, Director, Student Retention Initiatives, University of Cincinnati, College of Arts and Sciences.
Simonson, Kenneth, Carol Tonge Mack (2011). (In Progress). The Transformation of the College of Engineering and Applied Sciences Summer-Bridge Program to a STEMM Summer-Bridge Program for Historically Under-represented Ethnic Students [Abstract]. The Consortium For Student Retention Data Exchange.
Tara Stopfel and Carol Tonge Mack. "Advising Special Populations." National Academic Advising Association (2007): 203, 208.
Carol Tonge. "Hail I, Jah Rastarafi." Skin Deep 2 (1995).
Carol Tonge Mack and Tara Stopfel Warden (2011). (In Progress). Creating a Climate of Cultural Competence. Voices from the field.Co-Author
Carol Tonge Mack and Tara Stopfel (2007). (In Press). Advising Special Populations. .Co-Author
Carol Tonge Mack (2008). Keeping the Marriage Alive: Strategies to Enhance the Sophomore Experience. Chicago.
Yolanda Cooper, Carol Tonge Mack (2008). Does Access Mean Acceptance: Helping Under-prepared Student Make Wise Choices. University of South Carolina.
Elizabeth Fisher, Carol Tonge Mack (2007). CSI is on the case: Investigating the sophomore slump.
Tyree Gaines, Carol Tonge Mack (2007). The Professional Parent in the 21st Century. University of Cincinnati.
Tyree Gaines, Carol Tonge Mack (2008). Out of the Box and into the Deep. University of Cincinnati.
Tonge Mack (2006). Need Help Choosing a Major? Strategies to help Undecided/Exploratory Student succeed by choosing the best fit major. Ohio College Access Network, Coumbus, OH.
Tara Stopfel, Sherry Spokas, and Carol Tonge Mack (2006). Comprehensive Exploratory Advising:Creating High Student Satisfaction. Indiana.
Carol Tonge Mack (2008). The Power of Potential Partnerships. Cincinnati Youth Collaborative .
Carol Tonge Mack (2009). College Access and Success. Cincinnati Youth Collaborative.
Carol Tonge Mack and Dr. Kenneth Ghee (2009). Keeping Our Eyes on the Prize: Correlates of African-American Student Achievement and Implications for College Retention and Graduation.
Carol Tonge Mack (2006). Need Help Choosing a Major? Strategies to assist Undecided/Exploratory Students succeed by choosing the "best fit" Major.. Columbus, Ohio.
Carol Tonge Mack and Tara Stopfel Warden (2010). Cultural Competence Training for Advisors. Orlando, FL.
Carol Tonge Mack and Tara Stopfel Warden (2010). Diversity Training that People Enjoy. UC Diversity Conference, University of Cincinnati.
Simonson, Kenneth, Carol Tonge Mack (2011). The Transformation of a College of Engineering and Applied Sciences Summer-Bridge Program to a STEMM Summer-Bridge Program for Historically Under-represented Ethnic Students. Charleston, South Caroilna.
Other. PR1ZE Faculty Mentoring Program (2008 to 2009), .
Other. PR1ZE Faculty Mentoring Program (2008 to 2009), African-American Cultural and Research Center.
Other. PR1ZE Faculty Mentoring Program Award Ceremony (2008 to 2009), African-American Cultural and Research Center.
Workshop. Academic Advising Diversity and Cultural Competence Training (2006 to 2007), .
Workshop. Academic Advising Diversity and Cultural Competence Training (2009), .
Other. HYPE Ambassador Program (2008), .
Workshop. P&G Mentoring Program (2011), National Underground Railroad Freedom Center.
Honors & Awards
Carol Tonge Award, 2003 to Present.
Academic Advisor of the Year, 2003.
Cincinnati Sophomore Initiative, University of Cincinnati Alumni Association, 2007 to 2008.
Award of Appreciation, African-American Cultural and Research Center, 2005 to 2009.
Award of Appreciation, 2005.
Exceptional Performance Award, 2006.
Breakfast of Champions Award, 2009.
Marian Spencer Diversity Ambassador Award, 2010.
Diversity Hall of Fame Alumni Award, 2010.
Diversity Investment Grant, 2010.
Diversity Investment Grant, 2011.
Other Experience and Professional Memberships
1999-to Present, National Academic Advising Association, University of Cincinnati, Cincinnati, OH.
2008-2010, Board Member, Middlebury College Alumni Association, Middlebury College, Middlebury, VT.
2008-to Present, Community Impact---Program Review Committee, United Way of Greater Cincinnati, Cincinnati, OH.
2006-to Present, Regional and National Chair, Middlebury College, Cincinnati, OH.
09/29/2005-10/06/2005, The Managerial Assessment of Proficiency, University of Cincinnati, Cincinnati, OH.
2007-2009, North Central Association/Higher Learning Commission Self Study University of Cincinnati.
2008 The Cincinnati USA Regional Chamber Cincinnati USA Regional Chamber.
2001-2003, President' Commission on the Status of People of Color University of New Hampshire.
2001-2003, Co-Chair Diversity Team University of New Hampshire.
1999-2001, Women of Color Support Group University of New Hampshire.
2007-to Present, Co-Chair Strategic Enrollment Management Access Committee University of Cincinnati.
2009 Diversity Recruitment Training Institute, University of Cincinnati, Career Development Center, Cincinnati, OH.
2008-to Present, WE Celebrate, Cincinnati Chamber of Commerce, Hyatt Regency Hotel.
12/02/2009-12/06/2009, Kaleidoscope Leadership Institute, California.
2010 Sophomore Institute, National Resource Center for the First Year Experience and Students in Transition, Savannah, GA.
15-MLTI-175 DISCOVERING UC.